Most information technology products cannot reach 100 percent reliability, but stakeholders must define what their expectations are.
Capability Maturity Model Integration (CMMI) addresses software engineering, system engineering, and program management
Performance addresses how well a product or service performs the customer’s intended use
Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called DMAIC, which stands for Define, Measure, Analyze, Improve, Control
process adjustments corrects or prevents further quality problems based on quality control measures
The cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range is called appraisal cost
American industry did not recognize the theories of Demming until Japanese manufacturers started producing products that seriously challenged American products, particularly in the auto industry
Fitness for use means a product can be used as it was intended
User acceptance testing is an independent test performed by end users prior to accepting the delivered system
Rework often results in requested changes and validated defect repair, resulting from recommended defect repair or corrective or preventive actions. It can be very expensive, so the project manager must strive to do a good job of quality planning and quality assurance to avoid this need.
A control chart is a graphic display of data that illustrates the results of a process over time
Functionality is the degree to which a system performs its intended functions
Ishikawa is best known for his 1972 book Guide to Quality Control. He developed the concept of quality circles and pioneered the use of fishbone diagrams
Normal distribution is a bell-shaped curve that is symmetrical regarding the mean or average value of the population (the data being analyzed)
In project quality management,quality control involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.
Organizations that successfully implement Six Sigma principles have the ability and willingness to adopt two seemingly contrary objectives at the same time is a principle of Six Sigma.
Benchmarking generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization
Quality assurance process of project quality management involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards
Integration testing occurs between unit and system testing to test functionally grouped components
External failure cost refers to a cost that relates to all errors not detected and not corrected before delivery to the customer
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